校安中心反詐騙宣導-【真實案例】網購端午粽慘失百萬！50歲男落入「假客服」陷阱 Campus Security Center Anti: [Real Case] Losing Millions Buying Dragon Boat Festival Rice Dumplings Online! 50-Year-Old Man Falls into “Fake Customer Service” Trap

端午節將至，民眾網購粽子卻成詐騙集團肥羊！近期一名50歲陳姓男子在社群平台看見賣粽資訊，向賣家下單後，竟慘遭騙走新臺幣上百萬元。

賣家當時提供一串「物流配送連結」要求陳男填寫收件資料。陳男點擊後，網頁卻顯示「未完成實名驗證」導致訂單失敗，並引導他加入物流業者的「線上客服」LINE帳號。隨後，假客服透過語音通話，以「金流異常需配合驗證身分」為由，一步步指示陳男操作網路銀行。陳男不疑有他配合操作，直到驚覺帳戶資金陸續遭異常轉出，才發現受騙上當。

校安中心提醒，詐騙集團常利用節慶購物潮，以「實名驗證」、「訂單設定錯誤」等話術誘騙轉帳。只要遇到「實名驗證」加上「轉帳匯款」的要求，請立即掛斷並撥打165反詐騙專線，以免大筆積蓄付諸流水。

With the Dragon Boat Festival approaching, online shoppers buying zongzi (rice dumplings) have become prime targets for scammers! Recently, a 50-year-old man surnamed Chen lost over NT$1 million after placing an order through a social media platform.

At the time, the seller provided a “logistics tracking link” and asked Mr. Chen to fill in his delivery details. Upon clicking it, the webpage displayed an “incomplete real-name verification” error, claiming the order had failed. It then directed him to add the logistics company’s “online customer service” LINE account. Subsequently, the fake customer service agent initiated a voice call, claiming a “cash flow anomaly required identity verification.” They guided Mr. Chen step-by-step through his online banking application. Trusting the instructions, Mr. Chen complied, only to realize he had been scammed when he noticed unauthorized funds repeatedly being transferred out of his account.